When a New Zealand enterprise selects Microsoft Dynamics CRM they have a choice of hosting it themselves on their infrastructure internal to their business, having Microsoft host it for them overseas, or selecting a New Zealand hosting partner.

There are benefits to consider for all three options. Being a web-based application, Internet speeds and feeds ‘in-country’ remain far superior and much more affordable with the likes of UFB fibre directly into ONew Zealand based data centres. When it comes to data transfers, whether it be on-boarding, updating, or general day to day transactions, your ‘in-country’ round-trip can easily be less than 5m/s.

When selecting a hosting partner, you will want to know that the hosting partner provides a fully managed CRM environment where all their clients data is backed up daily, protected with antivirus, monitored 24/7, firewalled, and patched with service packs and rollups to ensure the environment is always up to date. You should also ask that the hosting partner provides redundancy and resiliency by replicating the CRM environment between two purpose-built and managed data centres in two separate geographical regions.

Using Microsoft Dynamics CRM means your business has an enterprise-grade CRM solution easily scalable as your business requirements change, and can be well supported by a New Zealand hosting provider, for example, and you can select from the best Microsoft Dynamics partners.

When considering to use hosted Microsoft Dynamics CRM, clients and their CRM partners should look for organisations with local on-the ground representation with pre-sales skills and depth from Solution Architects and Account Manager’s who are highly visible to you. Then during the on-boarding you want to be allocated with ‘named’ staff members responsible to you to work through the project with, either in-person or virtually by telephone, email, or instant messaging. Finally post-migration when your business is up and running live with CRM you will want peace of mind with on-going dedicated account management and a support team who have well documented client content recorded.

OneNet has been hosting many of Microsoft’s applications in New Zealand for over 15 years now. Most recently they won Microsoft’s Hosting Partner of the Year award for their achievements. One of OneNet’s leading turn-key cloud services is Microsoft Dynamics CRM which is purchased by clients on a per user per month subscription basis. OneNet’s Microsoft Dynamics CRM partners’ provide the consulting and customisations for the clients using Dynamics CRM, adding specific value that OneNet does not provide as they do not provide application support. As Microsoft release new versions, such as Microsoft Dynamics CRM 2015, OneNet provides the new application environment and offers existing CRM clients a ‘free upgrade’ to the latest version. We also provide the most recent previous version for the clients to remain on until they are ready to upgrade which is usually when their customisations in the current version have been thoroughly tested. The UAT (user acceptance testing) environment is made available at no charge.

“OneNet also provide a much wider range of cloud services beyond CRM which include ERP applications hosted on our infrastructure including Microsoft Dynamics AX and NAV, and even non-Microsoft applications such as MYOB, Greentree, SAP, and Oracle. While there may be cloud offerings which exist among these vendors, it may be a more vanilla offering with less customised services available including the method for delivering the application i.e. web-browser, Terminal Services, and Citrix. Other cloud services from OneNet include Infrastructure-as-a Service (virtual servers), SharePoint, Exchange, online backup, domain hosting, and email archiving.” Says Steve Victor, National Sales Manager, OneNet.

As featured in IT Brief, 9th February 2015 (View Online)

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