A OneNet Business Partner’s Perspective
Revolution is primarily an MSP (Managed Service Provider) servicing the small business market in the greater Auckland area. The business started in 1994 servicing the dental industry and has now grown to provide solutions for more than 80 businesses.
Revolutions’ service offerings generally involve on-premise solutions. However, an attempt to leverage Cloud services, where appropriate, to create a perfect fit for our customers’ computing requirements is always made. Specifically, Revolution provide their customers with cloud computing solutions and, in particular, Hosted Exchange Email services and Hosted Sharepoint. Revolution also use Microsoft Azure as a platform for testing in house projects as well as for customer projects that require a testing environment outside their normal network.
When looking at moving into the realm of cloud computing, Revolution was faced with the decision to either build its own cloud solution, or partner with a reputable cloud computing specialist for their services. Given the required investment and time to build such a solution, Revolution decided, in 2009, to partner with OneNet, New Zealands’s leading cloud computing company, to provide the infrastructure needed to offer cloud solutions to its customers. This has allowed Revolution to focus on the selling of cloud services knowing that the back-end infrastructure is taken care of and provides them with the peace of mind that their customers’ data is housed in secure, reliable data centres.
When Revolution looked for a Cloud Partner to work with, there were some key areas that needed to be met when choosing the right partner:
- Data centres used needed to be highly secure and redundant
- Partner needed to be NZ-based and, therefore, needed to be readily accessible to Revolution staff so that adequate support could be provided, when required
- A certain level of self-service was required so that customer provisioning could be done at any time
- Partner needed to offer competitive margins and competitive industry pricing
In order for Revolution to “on-board” new customers, an online customer provisioning form is completed, which details the customer information and required cloud services. Once this has been completed and sent through to the provisioning team at OneNet, an email is returned to the assigned technical staff member at Revolution stating that their customer has now been setup and provides instructions on how to proceed further are also included. During the provisioning process, a selection is made as to whether Revolution is to be invoiced or the customer directly. We choose to be invoiced by OneNet and then add this to our monthly invoice to our clients’ invoice, together with our other service offerings that they receive from us.
OneNet’s wide range of support mechanisms for business partners include phone, email, their comprehensive Knowledge Base, their online Service Portal where cases can be logged and updated, and even contact with their knowledgeable sales team (which is a real bonus!).