OneNet Managed Desktop

As the modern workforce demands an ever-growing suite of productivity tools at their disposal, businesses are faced with the conflicting need to facilitate productivity while maintaining a secure IT environment.

OneNet Managed Desktop is the premier solution for addressing key challenges faced by organisations in order to keep their staff productive and their applications and data secure, wherever they are working.

The solution bundles Microsoft’s market leading Microsoft 365 suite of applications with advanced identity management and threat protection tools to provide a secure and reliable platform for productivity and collaboration.

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Common IT Challenges

Collaboration – Staff do not have the tools to collaborate effectively. This has an impact on the speed and agility of the organisation to respond to dynamic requirements.

Identity – Staff are having to manage multiple usernames and passwords to access applications and data. This often leads to security risks (using simple passwords for multiple sites) not to mention lost productivity.

Remote Access – Staff want to be able to access their applications and data from anywhere. Currently staff face challenges working remotely. The solution is too complex and requires additional third-party software to manage.

Security – There is limited strategy around endpoint protection and managing end user security. There is no cohesive picture of the security of endpoint devices, including messaging and collaboration services, company data as well as the applications installed on end user devices. All of these variables represent a security risk.

Support – Existing support arrangements are not meeting expectations. Users are often frustrated with the responsiveness and quality of support received. Delays in support can lead to user frustration and lost productivity.

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Business Benefits

Collaboration – The OneNet Managed Desktop solution includes a subscription to Microsoft 365. The subscription includes collaboration tools such as Microsoft Teams, which enables chat and video conferencing. A key part of Microsoft 365 is the ability for teams to work collaboratively on documents.

Identity – OneNet provides a single user identity based on Microsoft Entra ID which enables users to have a single set of credentials to access a wide range of business critical applications.

Remote Access – The design philosophy of OneNet Managed Desktop is that, regardless of where staff are working from, the experience is the same. OneNet utilises the latest Microsoft technologies such as Always On VPN to ensure that secure remote access is as simple as logging into your device and connecting to the internet, regardless of where you are.

Security – Security is a key differentiator of the OneNet Managed Desktop solution. OneNet layers various security technologies into the solution which, for the most part, operate transparently to the user. Key components of the solution include tenant security management, automated device patching Multi Factor Authentication (MFA),device encryption, Microsoft Intune for application and device management as well endpoint protection. The solution provides a security baseline that surpasses most organisations.

Support – OneNet operate a New Zealand based 24x7 Service Desk. The team are highly skilled and over 60% of issues are resolved on first contact. The goal of OneNet’s Service Desk is resolve issues quickly but also, where appropriate, to educate staff to enable them to resolve common issues themselves in future.

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